Cart 0 items

Terms of Service

Home / Terms of Service Welcome to Vial AU These Terms of Service govern your access to and use of our website, including all products, services, and content offered through it (collectively, the “Site”). By accessing or purchasing from our Site, you agree to comply with and be bound by these Terms. Please read them carefully before using our Site.

1. Research Use Only

All products sold by Vial AU are intended strictly for lawful laboratory, educational, or scientific research purposes only. By purchasing from our Site, you confirm that:

  • You are a qualified researcher, laboratory, or professional entity purchasing for legitimate research purposes;
  • You understand and agree that the products are not approved by the TGA (Therapeutic Goods Administration) or any regulatory authority for human or animal use;
  • You accept full responsibility for the safe handling, storage, and lawful use of all products purchased.

2. Eligibility

To purchase from this Site, you must:

  • Be at least 18 years old;
  • Be legally capable of entering into a binding contract under the laws applicable to you and these Terms of Service;
  • Agree to use the products only for research purposes and in accordance with all applicable laws and regulations.

3. Product Information

We make every effort to ensure all product information, specifications, and pricing are accurate and up to date. Vial AU makes reasonable efforts to ensure that product information on this website is accurate and up to date. Product descriptions, specifications and images are provided for general information and research purposes. Nothing in these Terms excludes or limits any rights or guarantees that cannot lawfully be excluded under applicable consumer protection laws. Product images are for illustrative purposes only and may not reflect the exact appearance of the product. All products are supplied as-is and come with Certificates of Analysis (COA) where available, verifying purity and composition for research verification.

4. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including where:

  • The product is unavailable;
  • There is an error in pricing or description;
  • The order appears to be placed for non-research use or in violation of these Terms. Payments are processed securely through the payment service providers available at checkout. Payment methods are subject to availability and approval by the relevant payment provider. All prices are listed in AUD (Australian Dollars) and include GST where applicable.

5. Shipping and Delivery

Products are stored and dispatched from Australia. We currently ship to addresses within Australia. Orders are dispatched as soon as possible and typically arrive within 1–6 business days, depending on your location and the delivery service. Delivery timeframes are estimates and may vary due to courier delays, public holidays, weather conditions or other circumstances beyond our reasonable control. Customers are responsible for providing accurate and complete shipping information when placing an order. If your order is delayed, lost or damaged during delivery, please contact us at [email protected] so we can investigate and arrange an appropriate resolution in accordance with applicable consumer protection laws. Nothing in this section excludes or limits any statutory rights or remedies that cannot lawfully be excluded.

6. Returns and Refunds

Due to the sensitive nature of our research products, we do not accept returns or exchanges for change of mind once an order has been dispatched. If you receive an incorrect, damaged, defective or otherwise non-compliant product, please contact [email protected] with your order number and details of the issue. We will assess your request and provide an appropriate remedy, including a replacement, repair or refund where required by applicable law. Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot lawfully be excluded, including those available under the Australian Consumer Law where applicable.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Vial AU shall not be liable for indirect, incidental, special or consequential losses arising from the use or misuse of products purchased through Vial AU, except where such liability cannot lawfully be excluded. Customers are responsible for ensuring that research products are handled, stored and used safely and in accordance with applicable laws and regulations. Nothing in these Terms excludes, restricts or modifies any statutory rights, consumer guarantees or remedies that cannot lawfully be excluded, including those available under the Australian Consumer Law where applicable.

8. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, product descriptions, trademarks and website designs, is the intellectual property of Vial AU. No content from this website may be reproduced, distributed, modified or used for commercial purposes without prior written permission from the relevant intellectual property owner, except as permitted by applicable law.

9. Privacy and Data Protection

Personal information collected through this website, including customer contact details, order information and delivery details, is handled in accordance with our Privacy Policy and applicable privacy and data protection laws. Customer information may be shared with authorised payment service providers, delivery partners and other service providers where necessary to process payments, fulfil orders and operate our website. Payment information is handled through the payment service providers available at checkout. For further information about how we collect, use, store and disclose personal information, please refer to our Privacy Policy.

10. Compliance with Laws

Customers are responsible for ensuring that their purchase, possession, handling, storage and use of research products comply with all laws and regulations applicable to them, including relevant Australian federal, state and territory laws. Products must only be purchased and used for lawful purposes and in accordance with any applicable regulatory requirements. Nothing in these Terms excludes or limits any legal obligations or statutory rights that cannot lawfully be excluded.

11. Amendments

Any changes will be published on this page, together with the date of the latest update. Updated Terms of Service will apply to orders placed after the revised terms take effect. Changes will not retrospectively alter the terms of orders already accepted, except where required or permitted by applicable law. Nothing in this section limits any statutory rights or remedies that cannot lawfully be excluded.

12. Contact Us

For any questions, concerns or enquiries regarding these Terms of Service, orders or purchases made through Vial AU, please contact: Email: [email protected] Website: vialau.com

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws in Australia. Nothing in this section excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable Australian Consumer Law where applicable.

Disclaimer

All research products sold by Vial AU are intended strictly for lawful laboratory, educational and scientific research purposes only. These products are not intended for human or veterinary consumption or administration. By purchasing from Vial AU, customers acknowledge that research products must be handled, stored and used in accordance with applicable laws, regulations and product-specific safety requirements. Nothing in this Disclaimer excludes or limits any statutory rights, consumer guarantees or legal obligations that cannot lawfully be excluded.